Accounts Receivable — Remove Invoice Print Flag
Unlock a printed invoice for edits

Overview

Remove Invoice Print Flag clears the printed status on an invoice so you can reopen it for modification and re‑print. Use this when a printed invoice requires edits and has not been mailed, paid, or adjusted.

Important: Only use after confirming the invoice was not mailed to the customer and that no payments or adjustments have been posted against it.
Remove Invoice Print Flag screen
Figure 1. Remove Invoice Print Flag

Prompts & Fields

  • Enter Invoice No. — Department + Invoice number (format xxx.nnnnnnnn).
  • Invoice Date — Display‑only; current date on the invoice.
  • Bill To Acct# — Display‑only; customer account code.
  • Printed on — Display‑only; date the invoice was previously printed/posted as printed.
  • Invoice Amount — Display‑only; total amount of the invoice.

When you confirm, the system clears the print flag so the invoice can be edited and re‑printed.

Remove Print Flag — Steps

  1. Enter the Invoice No. (e.g., 01.3000075).
  2. Verify the displayed Invoice Date, Bill To Acct#, Printed on, and Invoice Amount.
  3. Confirm removal when prompted. The print flag is cleared.
  4. Return to Invoice Entry (or open the invoice) to make corrections and re‑print.

Rules & Safeguards

  • Invoice must not have payments or adjustments posted.
  • If the customer received the original invoice, void it instead and issue a corrected invoice/credit per company policy.
  • Users require appropriate AR permissions to remove the print flag.
  • Action is logged with user, timestamp, and invoice number.

What Happens After

  • The invoice reverts to not printed status and becomes editable.
  • The Printed on stamp is cleared. A new date is recorded when you re‑print.
  • No GL postings change as a result of clearing the print flag; edits you make later may affect postings upon re‑print or re‑post depending on configuration.

Troubleshooting

  • Invoice locked or cannot be edited → Ensure the print flag was removed and that you have edit rights.
  • Invoice has payments/adjustments → You cannot remove the flag; issue a credit/adjustment or follow the void/re‑bill procedure.  See How to Change a paid or adjusted Invoice.
  • Entered invoice not found → Confirm department and number format (xxx.nnnnnnnn).