Overview
- Refund a customer: transfer an A/R credit to A/P to issue a refund check.
- Offset vendor balance: transfer an A/R debit or credit to a related vendor to offset an existing A/P item (per company policy).
At the Client Invoice# prompt you may enter / to list available credits/debits for selection.
Prompts & Fields
- Company — Company/entity for posting.
- 1. Client Code — Customer account to transfer from.
- 2. Client Invoice# — The A/R credit or debit to move. Type / to view and pick from the list of open credits/debits.
- 3. Vendor Code — Target vendor in A/P (often the same party if they are both customer & vendor).
- 4. Vendor Inv/ref# — Reference that will appear on the A/P side (can mirror the client invoice#).
- 5. Apply Amount — Dollar amount to transfer to A/P.
- 6. Acctng Date — Posting date (must be in an open period).
Transfer — Steps
- Enter the Client Code and use / at Client Invoice# to select the credit/debit to transfer.
- Enter the Vendor Code and Vendor Inv/ref# that will receive the A/P adjustment.
- Type the Apply Amount (full or partial).
- Enter the Acctng Date.
- Press P to Post. The system creates the A/P entry and marks the A/R item accordingly.
Refund Workflow (AR → AP)
- Create/Confirm AR Credit — Credit exists on customer account (from void/rebill or overpayment).
- Transfer to A/P — Use this screen to move the credit to a vendor record (Apply Amount = refund).
- AP Pay Run — A/P processes the created item and issues the refund check/ACH.
- Archive — Attach approvals and remittance in DIS for audit.
AR Credit ➜ Transfer AR→AP ➜ AP Item Created ➜ Vendor Payment ➜ Refund Complete
Offset Workflow (Customer–Vendor Netting)
- Identify Items — Confirm the customer’s A/R debit or credit and the vendor’s A/P bill or credit memo you plan to offset.
- Transfer to A/P — From this screen, move the AR item to the vendor using Apply Amount equal to the offset amount (full or partial).
- Apply in A/P — In Accounts Payable, apply the created entry against the target bill/credit memo to net the amounts.
- Verify — Ensure balances are reduced/cleared on both the customer and vendor accounts.
- Archive — Save approvals and netting agreement in DIS.
AR Debit/Credit ➜ Transfer AR→AP ➜ AP Debit/Credit Created ➜ AP Apply ➜ Offsets Complete
Notes & Use Cases
- For refunds, the A/P item can be paid through normal vendor payment runs.
- For offsets, coordinate with A/P to link the created A/P entry to the target debit/credit memo.
- Keep supporting approvals and correspondence attached in DIS.
Troubleshooting
- No invoices listed with / → Ensure the customer has open credits/debits and correct department filters.
- Vendor not found → Confirm the vendor is set up in A/P and active.
- Period closed → Choose an Acctng Date in an open period or follow close procedures.